RAYA Shop :: FAQs

1. How do I set up a Bluetooth connection?

If your Nokia product supports Bluetooth wireless connections, you can usually activate Bluetooth from the menu titled Connect., Connections, or Connectivity:

active - Select yes to enable Bluetooth.
My telephone's visibility - Select Shown to all if you want your device to be found by other Bluetooth devices. If you select Hidden, your device cannot be found by other devices.
My Bluetooth name - Define a name for your device.

2. How do I set up an infrared connection?

If your Nokia product supports infrared connections, you can usually activate infrared from the menu titled Connect., Connections, or Connectivity.

Select the Infrared icon or open the Infrared folder and select Activate.

Make sure that the infrared ports of the devices you are trying to connect face each other and are within range (for instance, 30 cm).

3. I'm having trouble with my infrared connection.

If you are experiencing trouble setting up a connection between your phone and another device, please try the following troubleshooting tips:

Make sure that the infrared ports of the devices you are trying to connect face each other and are within range (for instance, 30 cm).

Make sure that there are no physical obstructions blocking a line-of-sight connection between the two devices. Bright sunlight can also interfere with the connection.

Adjust the speed of the other device's infrared connection to 115.2 kbps. Go to Control Panel -> Wireless Link -> Hardware tab -> Properties -> Advanced tab. In the Property list, select Maximum Connect Rate, and set the value at 115.2 kbps.

4. I'm having trouble with my Nokia data cable.

Compatibility: If you are experiencing trouble with your Nokia data cable, the first thing to check is that your phone model and cable model are compatible from the Cables Compatibility Chart >> Your cable model number should be printed on the cable or its packaging. Your phone model number is printed on a white label inside your phone. If your phone model is not listed as compatible with your cable model, please obtain a compatible cable and try again.
Cable drivers: In order to use your cable to transfer data to a compatible PC, you need to install cable drivers on your PC. Cable drivers for the Nokia Connectivity Cable DKU-2 and Nokia Connectivity Adapter Cable CA-42 are included in the latest version of PC Suite software. Cable drivers for the Nokia Connectivity Adapter Cable DKU-5 are not included in PC Suite and need to be installed separately.
PC Suite: If you have the correct cable model, the correct cable drivers are installed, and you are experiencing trouble transferring data with PC Suite software, you may want to uninstall and reinstall PC Suite. You can find software to clean your register, installation instructions, and the correct version of PC Suite for your phone model and operating system from the PC Suite site. PC drivers: Please also check that your compatible PC's USB drivers and BIOS are up to date.

1. What is Club Nokia and how can I join?
Club Nokia is Nokia's customer loyalty program. Joining is free for owners of Nokia phones, and member benefits vary from location to location.

2. Where can I find my Club Nokia username and/or password?
If you can't remember your Club Nokia username or password, your can order a reminder mail or text message from your local Club Nokia site.

3. Where can I find my Club Nokia membership number?
Your Club Nokia membership number is printed on your membership card.

You can also find your membership number from your Club Nokia account information once you have logged in to your local Club Nokia site

1.My phone displays "SIM card rejected" or "SIM card unaccepted".

The SIM (subscriber identity module) card is a small card inside your phone that establishes a network connection.
The SIM card is provided by your operator or service provider. In most cases, they are the best source of assistance with SIM card problems.
Your phone may display a SIM card error message if:

The SIM card is out of alignment. If the phone has recently been dropped, bumped, or opened, the SIM card may need adjusting. Follow the SIM card installation instructions in your user guide.
The PUK (Personal Unblocking Key) code is entered incorrectly multiple times. This can inactivate the SIM card. If inactivation appears to be permanent, contact your operator or service provider for a new SIM card.
You have recently changed service providers. In this case, either your SIM card or your phone may be configured for your previous operator and may require reconfiguring. Please contact your current operator or service provider for assistance.

If none of the situations above apply and you continue to receive this error message, your SIM card may be damaged. Please contact your operator or service provider to have the SIM card tested and/or replaced.

Or alternately, bring your phone to the nearest Nokia service center for inspection. You can find service center addresses from the drop-down menu below.

2.My phone is requesting a PIN/PIN2/PUK/PUK2 code.

Your phone is equipped with one or more codes to protect it against unauthorized use. The PIN and PUK codes actually protect the SIM card, a small card inside your phone that establishes the network connection.
In most cases, your operator or service provider is the best source of assistance with PIN and PUK codes.

The most common code is the PIN (Personal Identification Number) code, which you set yourself and can activate and inactivate by following the instructions in your user guide.
The PIN2 code is a PIN code which acts as a second layer of protection for certain features of your phone. It functions in the same way as the PIN code, and more information is available in your user guide.
If the PIN code is entered incorrectly multiple times, your phone may request a PUK (Personal Unblocking Key) code. The PUK code is an 8-digit code provided by your operator or service provider.
If the PIN2 code is entered incorrectly multiple times, your phone may request a PUK2 code.

Please contact your operator or service provider for assistance with your PIN and/or PUK codes. If you have already contacted your service provider and the code provided did not work, you will have to obtain a new SIM card from your operator or service provider.

3.My phone is requesting a security code.

Your phone is equipped with one or more codes to protect it against unauthorized use. Please note that the security code, which protects the phone itself, differs from the PIN code, which protects the SIM card.
If your phone is prompting you for a security code and you have not activated one, please try the following:

Enter the default security code: 12345. Only try this once.

If your phone still requests a security code, please bring it to the nearest Nokia service center for inspection. You can find service center addresses from the drop-down menu below.
Please note:

Some operators configure phones so that they only work with their brands' SIM cards. In this case, if you enter the wrong code three or more consecutive times, the phone may lock permanently. If this happens, contact your operator or service provider for assistance.

In other cases when you enter the wrong code three or more consecutive times, the phone switches to a "sleep mode" and does not accept any entries for the next 15 minutes. In this case, power the phone off, then back on, let it sit idle or untouched for 15 minutes, then try again or bring it to a Nokia service center.

4.My phone switches off automatically.

If your phone appears to have problems with power, the problem may be with the phone, the battery, or the charger. Before bringing your phone into a Nokia service center for inspection, please perform the following checks:

Fully charge the battery according to the instructions presented in the user guide.
Remove and re-insert the battery according to the instructions presented in the user guide.
Check that you are using a Nokia battery and charger compatible with your phone model. You can check compatibility from the Battery Compatibility Chart and Charger Compatibility Chart.
If you have access to another battery and charger of the same type as yours, try substituting them to determine if the issue is with the phone, the battery, or the charger.

If you are unable to test your phone or it still keeps switching off, please bring it to the nearest Nokia service center for inspection. You can find service center addresses from the drop-down menu below.

5.My phone won't power on.

If your phone appears to have problems with power, the problem may be with the phone, the battery, or the charger.

The first thing to try is to connect the phone to its charger. Connect the charger to a power source, wait for a few moments, and then try to turn the phone on.

If the phone still won't power on, please perform the following checks:

Fully charge the battery according to the instructions presented in the user guide.
Remove and re-insert the battery according to the instructions presented in the user guide.
Check that you are using a Nokia battery and charger compatible with your phone model. You can check compatibility from the Battery Compatibility Chart and Charger Compatibility Chart.
If you have access to another battery and charger of the same type as yours, try substituting them to determine if the issue is with the phone, the battery, or the charger.

If you are unable to test your phone or it still won't power on, please bring it to the nearest Nokia service center for inspection. You can find service center addresses from the drop-down menu below.

6.My phone is always low on power.

If your phone appears to have problems retaining power, the problem may be with the phone, the battery, or the charger.

Check that you are using an original Nokia battery and charger compatible with your phone model from the Battery Compatibility Chart and Charger Compatibility Chart. If your battery features a hologram label, you can authenticate that the battery is an original Nokia product with our Check Your Battery service.
If you have access to another battery and charger of the same type as yours, try substituting them to determine if the issue is with the phone, the battery, or the charger.
Even high-quality batteries like Nokia's will eventually lose power retention capacity. If it is time to replace your battery with a new one, be sure to purchase an original Nokia battery from an authorized Nokia dealer.

If you are unable to test your phone, charger, or battery or need further assistance, please bring them to a Nokia service center for inspection. You can find service center addresses from the drop-down menu below.

7.My calls break up/are dropped.

Dropped calls or low sound quality during calls can result from low signal strength or momentary gaps in network coverage, either at your end or the other end of the connection.
In most cases, your operator or service provider is the best source of assistance with issues regarding signal strength.

Signal strength is indicated by the signal indicators at the left side of the phone's display, these indicators move up as the strength of the signal increases and down as the signal decreases.
To increase your phone's signal strength, try moving your phone slightly, or move towards a window if you're calling from inside a building.

If you continuously experience low signal strength in a certain area, it may be that network coverage is insufficient there. Your operator or service provider can provide you with more information on network coverage.

If you believe that the problem may be with your phone instead of the network, please bring your phone to a Nokia service center for inspection. You can find service center addresses from the drop-down menu below.

8.Charging Error.

In case you have difficulties starting the charge of your phone, replace the battery and try again. If the phone afterwards indicates that it is charging, the battery is probably defective.

Please be aware that the battery may be flat and that several minutes may pass before the phone indicates that it is charging. You should always use a quick charger when testing. It has a more powerful effect.

If the phone does not start charging then you should try another charger.

If the charging starts with the other charger, the phone's charger is probably defective.

If the charging does not initiate, the phone's charge circuit is probably defective and we recommend that you send both the phone, the charger and the battery to arvato teleservice.

9.My phone won't ring.

Please try the following troubleshooting tips:

Ensure that you phone is on and that there is sufficient signal strength.

Signal strength is indicated by the signal indicators at the left side of the phone's display, these indicators move up as the strength of the signal increases and down as the signal decreases.
To increase your phone's signal strength, try moving your phone slightly, or move towards a window if you're calling from inside a building.

For some phone models, if there is a headset attached to the phone, it will not ring through the speaker, only through the headset. Detach the headset and retest the phone to determine if that resolves the issue.
If the phone's profile is set as "Silent", "Flight", "Online", or any other profile where ringing is silenced, it will not ring. Change the profile to the "General" or "Normal" profile and retest. Instructions for checking and changing your profile are included in your user guide.
Ensure that a ring tone has been enabled and the volume is not too low. Instructions for adjusting volume and selecting a ring tone are included in your user guide.
If call divert is activated, your calls may be going straight to voice mail without your phone ringing. Instructions for activating and inactivating call divert are included in your user guide. For assistance with voice mail, please contact your operator or service provider.

10.My phone won't send/receive messages.

Email, text messaging, and multimedia/picture messaging must be supported by your contract with your operator or service provider. In addition, your phone must support these features and have the correct settings.

Check the types of messaging supported by your phone model. You can find this information in the user guide. Look for the terms SMS for text messaging and MMS for multimedia (picture/audio) messaging.
Contact your operator or service provider to check that email, text messaging, and/or multimedia (picture) messaging are included in your service contract. Also verify that roaming is supported when you are not within your home network.
Install messaging settings for your phone. You can download settings for free from our Setting service.

If you are still unable to send or receive messages, please bring your phone to a Nokia service center for inspection. You can find service center addresses from the drop-down menu below.

11.How do I recycle my mobile phone and accessories?

Just drop of your old mobile phone and accessories at any Nokia service center. Nokia will send the old products to closest Nokia approved recycling company. Mobile phone recycling leads to both material and energy recovery from old devices, and helps ensure the proper disposal of harmful substances.

12.My Phone is exposed to pquid.

Liquid (Fluid) will damage the electronic component inside the mobile, Any damage due to liquid is not included in the warranty rules. Therefore, you have to pay for the repair yourself.
In situations where the phone is used outdoors when it is damp, or in rainy and snowy weather, the keypad may for instance become wet whereby the interior parts (print, components, etc.) of the phone may be affected. If the phone is carried in an open bag or in a pocket without a flap, it may also become wet - without exposing it directly to the rain.
If the phone has been lying in a very cold place and is carried into a very warm room while it is on or charging, condensate may be produced. However, the condensate is not only on the visible exterior surfaces but also in the interior of the phone such as print, which may thereby be damaged by damp.
Common to liquid damages and damages by damp is the fact that the damage may appear long after the phone has been wet/exposed to the damp.
so you have to do the following steps to save your mobile.

Remove immediately battery and SIM card from the mobile
Try to dry the mobile as much as you can.

Please bring your phone to a Nokia service center for inspection. You can find service center addresses from the drop-down menu.

1. How can I select my phone's language?
In many countries, you can select a language for your phone from a selection of a few languages. Furthermore, for many phone models, your phone actually has two language settings:
Phone language: the language used for display texts on your phone
Writing language: the language used by the dictionary for predictive text input

Both are usually accessible from the Settings menu, under Phone Settings or General Settings. Model-specific instructions for setting your language preferences are available in your user guide. Please note:

The languages available in your phone are built in.
If you change the phone language, you must restart your phone in order for the change to take effect.
If you select Automatic, the phone selects the language according to the information on your SIM card.

2. How do I use my phone's dictionary?
Your phone's dictionary supports predictive text input, making it easier and quicker to key in text, for instance when writing messages. Predictive text input uses your phone's dictionary to recognize common key patterns, allowing you to press a key only once instead of multiple times to generate each letter.

To set predictive text input On or Off for all editors in the phone, go to your phone's Settings menu:

For many phone models, go to your phone's Tools menu, select Settings, select Phone, and select General. Select Dictionary? Dictionary On or Off. The dictionary activated or inactivated is the dictionary for the language selected as the Writing Language.
These instructions may vary somewhat from model to model, and model-specific instructions are available in your user guide.

You can also change this setting when you are in an editor. Press and select Dictionary? Dictionary On or Off.

1. How can I send and receive multimedia (MMS) messages?

A multimedia (MMS) message is a message combining an image or video file with text and/or an audio file. In order to send MMS messages, MMS must be supported by:

Your phone model: Check your phone model's user guide to see if MMS is supported
Your phone's settings: You can order MMS settings for free from our Settings service
Your service contract: Contact your operator or service provider to see if MMS is activated and roaming is supported when you are not in your home network

If all of these are in order, you can create and send MMS messages from your phone's Messaging menu. For model-specific instructions on creating and sending an MMS message, please refer to your phone model's user guide. If an MMS message has been sent to you and your phone does not support MMS, your operator or service provider may send you a link to a website where you can view the message from a compatible PC.

2. My phone won't send or receive text (SMS) messages.

Text messaging via SMS must be supported by your phone model and your contract with your operator or service provider.

Check if SMS or text messaging is supported by your phone model. You can find this information in your phone's user guide.
Contact your operator or service provider to check that a) text messaging is included in your service contract and b) that roaming is supported when you are not in your home network.

If you are still unable to send or receive messages, please bring your phone to a Nokia service center for inspection.

3. Where can I get settings for browsing (WAP, GPRS) and MMS?

You can get these settings from Nokia's Settings service.
Please note that the settings are sent as a text message to your phone and that you may need a settings PIN code to install the settings. Both the code and the message will be delivered as the last step of the setting order process.

If you need further assistance with settings, please contact your operator or service provider.

1. What can I do to protect my phone against malware?

You can help protect your mobile device against malware or harmful applications by following these simple measures:

In general, keep your Bluetooth connection in hidden mode unless you specifically need to be visible to others.
Exercise caution when accepting applications sent via Bluetooth or MMS. In practice this means not opening attachments sent via these connection methods unless you know what they are.
Do not approve or download content to a mobile device from an unknown or unreliable source.

If you suspect that your mobile phone has been affected by mobile malware, please take it to the nearest Nokia service center for inspection.

2. My phone has been attacked by malware. What should I do?

If you know or suspect that your phone has been attacked by the Cabir worm or other malware distributed via Bluetooth or MMS please take it to a Nokia service center for inspection.

1. My phone switches off automatically.

If your phone appears to have problems with power, the problem may be with the phone, the battery, or the charger. Before bringing your phone into a Nokia service center for inspection, please perform the following checks:

Fully charge the battery according to the instructions presented in the user guide.
Remove and re-insert the battery according to the instructions presented in the user guide.
Check that you are using a Nokia battery and charger compatible with your phone model.
If you have access to another battery and charger of the same type as yours, try substituting them to determine if the issue is with the phone, the battery, or the charger.

If you are unable to test your phone or it still keeps switching off, please bring it to the nearest Nokia service center for inspection.

2. My phone won't power on.

If your phone appears to have problems with power, the problem may be with the phone, the battery, or the charger.

The first thing to try is to connect the phone to its charger. Connect the charger to a power source, wait for a few moments, and then try to turn the phone on.

If the phone still won't power on, please perform the following checks:

Fully charge the battery according to the instructions presented in the user guide.
Remove and re-insert the battery according to the instructions presented in the user guide.
Check that you are using a Nokia battery and charger compatible with your phone model.
If you have access to another battery and charger of the same type as yours, try substituting them to determine if the issue is with the phone, the battery, or the charger.

If you are unable to test your phone or it still won't power on, please bring it to the nearest Nokia service center for inspection.

3. My phone is always low on power.

If your phone appears to have problems retaining power, the problem may be with the phone, the battery, or the charger.

Check that you are using an original Nokia battery and charger compatible with your phone model from the Battery Compatibility Chart and Charger Compatibility Chart. If your battery features a hologram label, you can authenticate that the battery is an original Nokia product with our Check Your Battery service.
If you have access to another battery and charger of the same type as yours, try substituting them to determine if the issue is with the phone, the battery, or the charger.
Even high-quality batteries like Nokia's will eventually lose power retention capacity. If it is time to replace your battery with a new one,
If you are unable to test your phone, charger, or battery or need further assistance, please bring them to a Nokia service center for inspection.

4. My calls break up/are dropped.

Dropped calls or low sound quality during calls can result from low signal strength or momentary gaps in network coverage, either at your end or the other end of the connection. In most cases, your operator or service provider is the best source of assistance with issues regarding signal strength.

Signal strength is indicated by the signal indicators at the left side of the phone's display,
These indicators move up as the strength of the signal increases and down as the signal decreases.
To increase your phone's signal strength, try moving your phone slightly, or move towards a window if you're calling from inside a building.

If you continuously experience low signal strength in a certain area, it may be that network coverage is insufficient there. Your operator or service provider can provide you with more information on network coverage. If you believe that the problem may be with your phone instead of the network, please bring your phone to a Nokia service center for inspection.

5. My phone won't ring.

Please try the following troubleshooting tips:

Ensure that you phone is on and that there is sufficient strong>signal strength.
- Signal strength is indicated by the signal indicators at the left side of the phone's display,
- These indicators move up as the strength of the signal increases and down as the signal decreases.
- To increase your phone's signal strength, try moving your phone slightly, or move towards a window if you're calling from inside a building.
For some phone models, if there is a headset attached to the phone, it will not ring through the speaker, only through the headset. Detach the headset and retest the phone to determine if that resolves the issue.
If the phone's profile is set as "Silent", "Flight", "Online", or any other profile where ringing is silenced, it will not ring. Change the profile to the "General" or "Normal" profile and retest. Instructions for checking and changing your profile are included in your user guide.
Ensure that a ring tone has been enabled and the volume is not too low. Instructions for adjusting volume and selecting a ring tone are included in your user guide.
If call divert is activated, your calls may be going straight to voice mail without your phone ringing. Instructions for activating and inactivating call divert are included in your user guide. For assistance with voice mail, please contact your operator or service provider.

If your phone still won't ring, please bring it to a Nokia service center for inspection.

1. Who can tell me when the latest Nokia phones will be available?

The most accurate information on availability of Nokia products in your area is your local authorized Nokia retailer.

2. Where can I find price information on Nokia products?

Price information is available from your local authorized Nokia retailer.

3. Which accessories (headsets, batteries, etc.) are compatible with my Nokia phone?

You can find a list of compatible enhancements for your phone from your phone model's web pages.

4. Which car kits are compatible with my Nokia phone?

You can quickly check car kit compatibility by looking for your phone model

1. My phone displays”Contact Service”.

The message”Contact Service” indicates that there may an internal problem with the phone. The following steps may help resolve the issue or give some indication as to the source of the problem:

Remove and re-insert the battery.
Remove and re-insert the SIM card.
If your phone has an MMC (Multimedia Card), remove and re-insert the MMC.

If your phone still displays the message, please bring it to the nearest Nokia service center

2. Where is my nearest Nokia service center?

You can find service center address and contact information from your local Nokia Web site

3. How can I contact Nokia customer service?

You can find customer service contact information from your local Nokia Web site. In most cases, customer service is offered via email and/or phone. To be directed to the customer service section of your local Web site, select your location from the drop-down menu at the bottom of

1. My phone is requesting a PIN/PIN2/PUK/PUK2 code.

Your phone is equipped with one or more codes to protect it against unauthorized use. The PIN and PUK codes actually protect the SIM card, a small card inside your phone that establishes the network connection. In most cases, your operator or service provider is the best source of assistance with PIN and PUK codes.

The most common code is the PIN (Personal Identification Number) code, which you set yourself and can activate and inactivate by following the instructions in your user guide.
The PIN2 code is a PIN code which acts as a second layer of protection for certain features of your phone. It functions in the same way as the PIN code, and more information is available in your user guide.
If the PIN code is entered incorrectly multiple times, your phone may request a PUK (Personal Unblocking Key) code. The PUK code is an 8-digit code provided by your operator or service provider.
If the PIN2 code is entered incorrectly multiple times, your phone may request a PUK2 code.

Please contact your operator or service provider for assistance with your PIN and/or PUK codes. If you have already contacted your service provider and the code provided did not work, you will have to obtain a new SIM card from your operator or service provider.

2. My phone is requesting a security code.

Your phone is equipped with one or more codes to protect it against unauthorized use. Please note that the security code, which protects the phone itself, differs from the PIN code, which protects the SIM card.

If your phone is prompting you for a security code and you have not activated one, please try the following:

Enter the default security code: 12345. Only try this once.

If your phone still requests a security code, please bring it to the nearest Nokia service center for inspection.

Please note:

Some operators configure phones so that they only work with their brands' SIM cards. In this case, if you enter the wrong code three or more consecutive times, the phone may lock permanently. If this happens, contact your operator or service provider for assistance.
In other cases when you enter the wrong code three or more consecutive times, the phone switches to a "sleep mode" and does not accept any entries for the next 15 minutes. In this case, power the phone off, then back on, let it sit idle or untouched for 15 minutes, then try again or bring it to a Nokia service center.

3. My phone displays "SIM card rejected" or "SIM card unaccepted".

The SIM (subscriber identity module) card is a small card inside your phone that establishes a network connection. The SIM card is provided by your operator or service provider . In most cases, they are the best source of assistance with SIM card problems. Your phone may display a SIM card error message if:

The SIM card is out of alignment . If the phone has recently been dropped, bumped, or opened, the SIM card may need adjusting. Follow the SIM card installation instructions in your user guide.
The PUK (Personal Unblocking Key) code is entered incorrectly multiple times. This can inactivate the SIM card. If inactivation appears to be permanent, contact your operator or service provider for a new SIM card.
You have recently changed service providers. In this case, either your SIM card or your phone may be configured for your previous operator and may require reconfiguring. It may also be that your phone is configured so that it cannot be used with a SIM card from a different operator or service provider. Please contact your current operator or service provider for assistance.

If none of the situations above apply and you continue to receive this error message, your SIM card may be damaged. Please contact your operator or service provider to have the SIM card tested and/or replaced. Or alternately, bring your phone to the nearest Nokia service center for inspection.

1. How can I back up phone data?

Depending on your phone model and the type of data you want to back up, you can back up data from your phone's memory to a compatible PC or a memory card. Depending on your phone model, you can also back up contact phone numbers to your phone's SIM card.

To back up content from your phone to a compatible PC, use Nokia PC Suite. Nokia PC Suite is free PC software that allows you to store, edit, and synchronize phone data with a Windows-based PC. Please note that in some cases, with PC Suite you can only back up and restore data to the same phone model, and that the types of data that can be backed up and restored vary from model to model. To download the correct version of PC Suite for your phone model, visit our PC Suite site.

Instructions for backing up data to a memory card or SIM card vary from phone model to phone model. The best source of information on backing up data is your phone model's user guide.

Example of backing up to a memory card (Nokia 6600 phone):

Select Menu > Extras > Memory > Options.
To back up information from phone memory to the Multimedia Card, select Options > Backup phone mem.
To restore information from the Multimedia Card to phone memory, select Options > Restore from card.

Example of backing up contact phone numbers to a SIM card (Nokia 6600 phone):

Select Contacts.
Select or mark one or more contacts.
From Options, select Copy to SIM direct. You will be able to select the contact details that you want to copy.
Please note that the number of contacts you can copy may be limited by your SIM card. Each phone number will be stored as a separate contact on the SIM card.

2. How can I synchronize phone data with my PC?

To synchronize data from your phone with compatible PC software, use Nokia PC Suite. Nokia PC Suite is free PC software that allows you to store, edit, and synchronize phone data with a Windows-based PC.

3. How can I copy contacts from my SIM card to my phone's memory?

Depending on your phone model, you may be able to copy contact phone numbers from your SIM card to your phone's memory. Instructions for copying data from a SIM card vary from phone model to phone model. The best source of information on backing up data is your phone model's user guide.

Example of copying contacts from a SIM card (Nokia 6600 phone):

Select Contacts.
Select SIM Directory.
Select or mark one or more contacts.
From Options, select Copy to Contacts.

1. What is the best place to look for troubleshooting information?

Many phones feature have built-in Help systems that can be accessed by selecting Menu - Help or Menu - My own - Help, for instance.

In most cases, the best source of troubleshooting information is the product's user guide.

In addition, the interactive demos offered for most phone models include simulations that demonstrate your phone's features and how to use them.

Selected new products have a new online troubleshooting tool called FAQ Search, which can offer assistance with technical issues, such as connectivity, Bluetooth, and browsing.

1. What kind of warranty does Nokia offer on its products?

Nokia offers a limited warranty in most countries covering certain types of repairs for most new products.
The European Limited Warranty offers 24-month coverage for new Nokia phones purchased on or after April 1, 2005 within the European Union, Iceland, Norway, Switzerland, and Turkey.

2. How do I know if my Nokia product is covered by warranty?

If you purchased a new Nokia product within the European Union, Iceland, Norway, Switzerland, and Turkey on or after April 1, 2005, the terms of the European Limited Warranty apply. Products purchased in Europe at an earlier date may be covered by an earlier warranty.

3. Is the European Limited Warranty valid internationally?

The warranty applies equally within all countries covered by the terms of the warranty. However, it does not apply in other countries or regions.

4. Does repairing my Nokia product extend the warranty?

As far as the national laws permit, repairing the product does not extend or otherwise affect the warranty period. However, part(s) repaired or replacement product(s) provided during the warranty period will be warranted for the remainder of the original warranty period or for sixty (60) days from the date of repair or replacement, whichever is longer.

5. What is not covered by the European Limited Warranty?

The European Limited Warranty does not cover user manuals or any third party software, settings, content, data or links, whether included or downloaded in the product, whether included during installment, assembly, shipping or at any other time in the delivery chain or otherwise and in any way acquired by the end user. In addition the European Limited Warranty does not cover:

Normal wear and tear
Defects caused by rough handling
Defects or damage caused by misuse of the Product, including use that is contrary to the instructions provided by Nokia and/or
Other acts beyond the reasonable control of Nokia
Defects or alleged defects caused by the fact that the Product was used with, or connected to, any product, accessory, software and/or service not manufactured, or supplied by Nokia or was used otherwise than for its intended use.
Defects caused by the fact that the battery has been short-circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified.
If the Product has been opened, modified or repaired by anyone other than an authorized service center, if it is repaired using unauthorized spare parts or if the Product's serial number, the mobile accessory date code or the IMEI number has been removed, erased, defaced, altered or are illegible in any way and this shall be determined in the sole discretion of Nokia.
If the Product has been exposed to moisture, to dampness or to extreme thermal or environmental conditions or to rapid changes in such conditions, to corrosion, to oxidation, to spillage of food or liquid or to influence from chemical products.

6. Where can I find an authorized Nokia service center and what do I need to bring with me?

In order to get the repair or service covered by the European Limited Warranty, bring the product together with the original proof of purchase to an authorized Nokia service center within the time period stated in the warranty.